Welcome to Docklyne
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Frequently Asked Questions
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Communications and Payment via Docklyne
Docklyne aims for every rental to go as smoothly as possible. Booking through our engine allows for a smooth and safe transaction.
Adding my payout method
All Docklyne payouts are completed via direct deposit powered by Stripe.
How does Docklyne Work?
Docklyne connects people that want to get on the water with rental professionals to create wonderful experiences
What is Docklyne?
Docklyne is the world’s fastest growing and largest commercial boat rental platform in the United States.
difference between a marina and an independent boat rental operation
Not all commercial boat rental operations look the same, and not all operations rent in the same way.
Is there a cost to using Docklyne?
The Docklyne website is free to access. You can view listings in many different types of vessels in myriad locations at no cost.
Do I need insurance to rent with Docklyne?
Docklyne only does business with professionals. We do not deal with individual boat owners.
What are the requirements to rent a vessel?
Some states have specific requirements, please visit this page https://prod.docklyne.com/ to see the boat operation requirements in the state in which you wish to rent.
How do I create an account?
If you’d like to create an account with Docklyne it's super easy! 1. Go to www.Docklyne.com and click “Sign Up” in the top right corner or simply CLICK HERE.
How do I delete my account?
We will be very sad to see you go. It's our heart’s desire to see you out on a watercraft enjoying a beautiful day on the water. Please know we’d love for you to stay!
How do I edit my notifications?
1. Login to your Docklyne Account 2. Navigate to “Account Settings” on the left hand navigation bar or simple click this ACCOUNT SETTINGS LINK.
How do I reset my password?
In order to do so we need to ensure that we have your phone number!
How do I write a review?
You may enable sms notifications if you wish to be notified automatically when there has been an account change or reservation modification or for any other official communication.
How do I enable SMS notifications?
You may enable sms notifications if you wish to be notified automatically when there has been an account change or reservation modification or for any other official communication
I’d like to partner with Docklyne?
Wow, you have no idea how special we feel that you clicked onto this page! We are always interested in new partnerships that could help spread the joy of boating!
Is Docklyne a Secure Website?
We understand that in the modern age of internet exploration that security is everything.
Is there a cost to using Docklyne?
The Docklyne website is free to access. You can view listings in many different types of vessels in myriad locations at no cost.
Security Deposits
Commercial rental operators are putting a lot of valuable merchandise in your hands, and as a result a majority of them require a security deposit to cover damage and incidentals
Setting your Booking Type
At Docklyne we provide you with 3 different ways to rent your vessel.
Confirming or Rejecting Inquiries
All communications between your operation and renters is managed from the “Messages” section of the Docklyne platform.
What are the costs in a Docklyne booking?
The items below comprise the cost of a booking on Docklyne. They will vary according to the date selected and the type of vessel.
Can I edit my confirmed booking?
As Docklyne acts as a go between you and the operator we do not have any say in this. You need to contact the rental operation directly to see if they can change your booking.
Cancelling a booking
We understand that unforeseen circumstances get in the way of doing business. If you have to cancel a booking, you have to cancel a booking.
Can I edit my confirmed booking?
As Docklyne acts as a go between you and the operator we do not have any say in this. You need to contact the rental operation directly to see if they can change your booking.
Cancellation Policy
If you cancel your confirmed booking the cancellation is effective immediately. The total refund you receive will be based upon the cancellation policy set by the rental operation.
Setting your Booking Type
At Docklyne we provide you with 3 different ways to rent your vessel. 1.● Instant Book 2.● 24 Hour Review 3.● Manual Booking by Inquiry and Pre-approval Only
The Docklyne Multi-Calendar
We know that the calendar is at the center of every operations business and we worked diligently to produce a tool that could improve your business.
The Docklyne Multi-Calendar
We know that the calendar is at the center of every operations business and we worked diligently to produce a tool that could improve your business.
Adding a Vessel
We want to make it as easy as possible to add inventory to your fleet. Please follow the instructions below to add a vessel:
Editing a Vessel
If you wish to edit a vessel in your fleet please follow the instructions below:
Editing Your Operation
When you set up your operation on our platform there are a great deal of steps including adding your location, your rules, your policies.
How to deactivate a vessel listing
We understand that sometimes vessels need maintenance or are sometimes otherwise available to rent. In order to deactivate a listing please follow the below instructions:
How to Edit Pricing on a Vessel
We understand that pricing is key to your business strategy which is why Docklyne provides dynamic pricing on all of your listed vessels.
Setting Policies
We know you have to have policies and rules to run a tight operation. Please follow the instructions below to edit your policies:
Renter Vetting
In order for a renter to engage with you on the platform they must have a verified Docklyne account.
What are the perks of Docklyne?
Docklyne was built by commercial boat rental operators for commercial boat rental operators.
Inquiry Only
In some ways Docklyne acts as a white pages for commercial rental operators. Not all operators listed on our platform are partners yet.
Send an Inquiry
When you find the vessel which you would like to rent you will send an inquiry to the operator.
Instant Book
Instant Book is our fastest version of booking. It allows operators to make their boats immediately available, there is no back and forth between operator and renter.
Preapproval
Renters will send an inquiry for a vessel, the operator will then engage and approve of the renter.
How do I communicate with operators?
Docklyne believes in open and transparent communication. We built in an open messaging platform to facilitate direct and easy communication between renters and operators.
How does Docklyne work for renters?
Well that is the question, isn’t it? We’ve built a booking engine to help you easily find nearby commercial boat rental operations.
What are the requirements to operate a vessel?
Requirements vary from operation to operation. We are connecting you with marinas and commercial boat rental operators in all 50 states.
Why does Docklnye sometimes request Government Identification?
To ensure the safety of all parties we will need a copy of your ID.
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